Photodon Privacy Policy

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Revision Date: September 2025

Photodon LLC is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data, and explains your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR).

Contact Information

Mailing Address:

Photodon LLC
1517 Northern Star Dr. Suite A
Traverse City, MI, 49696 USA

Phone: 847-377-1185

Email: [email protected]

To request correction or deletion of your personal data, or for questions about this policy, please contact us using the information above.

Basis for Processing Personal Data

We collect and process personal data based on the following:

• Contractual Necessity - To fulfill orders, provide customer support, and manage transactions.
• Legal Obligation - To comply with laws such as tax and accounting regulations.
• Legitimate Interests - To improve our services, prevent fraud, and communicate with existing customers about relevant products and updates. This includes sending newsletters to business customers. We ensure these interests do not override your rights and freedoms. You may opt out of marketing communications at any time.
• Supplemental - When you voluntarily provide information for optional services (e.g., submitting drawings or special notes with orders).

What Information Do We Collect?

When visiting our website, you may provide us with two types of information. Personal information that you voluntarily choose to disclose is collected on an individual basis, and website use information is gathered on a collective basis as you and others browse our website.

Personal Information You Choose to Provide

Information needed to process orders:

• Business name
• Customer name
• Address
• Phone Number
• Email
• Payment information (encrypted & not stored after used)
• Customer shipping accounts
• Drawings
• Special notes
• Purchase orders

Email and Live Chat Information

We may retain email or chat content, including your email address and our responses, for customer service and record-keeping.

Choice/Opt-out

You can opt out of having your information used for purposes not related to our site, when we ask for information. If you do not wish to receive any promotional or marketing e-mails, you may opt-out of receiving those communications by sending an e-mail with the subject line "Unsubscribe" to [email protected].

Website Usage Information

Collected via cookies and analytics tools:

• IP address
• Pages visited
• Time spent on site
• Region
• Shopping behavior
Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze website usage. A cookie banner is displayed on our website to inform you of the use of cookies.

Cookies help us:

• Differentiate users
• To prevent repetitive logins
• Analyze site traffic and improve functionality

We do not store personal information in cookies.

Third Parties We Work With

We share customer data with trusted third-party services to operate our business efficiently and provide seamless experience. These services may process personal data on our behalf:

• Google Analytics - To analyze website traffic and user behavior.
• PayPal - To securely process payments.
• Amazon Pay - To securely process payments should you choose this option.
• Miva Merchant - To host our website and manage e-commerce transactions.
• Ship Station - To manage shipping logistics and fulfill orders.
• Brightpearl - To process orders, manage inventory, and support customer relationships.
• Mailchimp - To send newsletters and updates about new products and services.
• ShopperApproved - To send review requests via email and post checkout surveys for products ordered.

We ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data.

Retention Period

We retain personal data for up to 10 years for business and legal purposes.

You may request deletion of your data sooner by contacting us.

Credit card information is encrypted and not stored in Miva after the transaction is completed.

Your Rights Under GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Data portability - receive your data in a structured format

To exercise these rights, contact us at [email protected].

Data Security

We protect your data using:

• SSL encryption (HTTPS)
• Firewalls
• Internal access controls
• Physical security measures
• Employee training

Data Breach Notification

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law and take immediate steps to mitigate the impact.

Linked Websites

We are not responsible for the privacy practices of external websites linked from our site. Please review their privacy policies before providing personal information.

Your Consent

By using our website, you consent to the collection and use of your personal data as described in this policy.

Policy Updates

This policy may be updated periodically. Changes will be posted on this page. You may request a copy of the previous versions by contacting us.